Secured Transactions
Our site uses the cutting-edge security technologies. That means
your transactions are fully encrypted and secure when you shop
at Travel Converters.com!
Shipping Policy
Domestic orders for Availableitems will ship the same day (when
placed before 3:00pm Est.). Travel Converters.com offers shipments
via Fedex including ground, next day air, 2nd day air , 3 Day
Select and Worldwide (for international only) The
charge is strictly from the shipping cost of Fedex or UPS based
on weight, dimensions and locations. No extra charge or fees
You will be asked to specify the method you prefer on your order
form. You choose the shipping method and cost that is best suitable
to you. Any shipment to the address indicated on the order form
cannot be refused without prior notice to us. Travel Converters.com
does not ship or deliver on Saturday or Sunday. Due
to shipper restrictions we cannot deliver to P.O. Boxes.
APO / FPO addresses can only be sent by US Postal Service and
can take from 2-8 weeks to arrive to final destination.
Product Return Guidelines
For all returns to Travel Converters.com, you must obtain a Return
Authorization number from our Customer Service department by Email
to RMA
Most products that is initially defective within 30 days of the
purchase is eligible for replacement. Some products, due to their
weights, sizes or manufacturers policies and restrictions, are
only on repair basis. The following information is needed to issue
a Return Authorization:
> Company/customer Name
> Invoice/Order Number
> Reason for Return
> Conditions of Product (opened, unopened, defective, damaged)
> You may also request the type of return you would like:
Replacement returns
of products damaged on arrival (DOA) or defective Travel Converters.com
ships the replacement product as soon as the damaged or defective
product is received.
Credit returns only apply
to undamaged and non-defective products Credit returns may
be available depending on a variety of conditions. You ship
the product; when it is received, Travel Converters.com credits
your account. The fund will be subject to a 25% restocking
fee on all orders over $100.00 and $5.00 + 15% on the products
subtotal under $100.00. All returns must be within 7 days
of receipt of order
Products returned for any reason other than
Dead on Arrival (DOA) or as defective must be in resalable condition,
complete and unused, and the outer seal must not have been opened
or re-taped. Product boxes that have been opened or re-taped are
not eligible for return and will be refused. RULE
DOES NOT APPLY TO CELL PHONES - NO EXCHANGES - NO RETURNS ON ANY
CELL PHONE YOU PURCHASE FROM TRAVEL CONVERTERS.COM
Refused orders will be subject to the same fees
as a returned order. Call Customer Service at 1-877-744-7220
before refusing any shipment. Failure to call Customer Service
may result in credit refusal, and products will be returned to
you at your expense. Return Shipping Guidelines For Travel Converters.com
to process your return in a timely manner, please review the information
and follow the procedures outlined below:
> Use the original manufacturers' boxes
> Package all returns to prevent damage in transit
> All returns must have an RA number printed on the return
shipping box
> Do not write addresses or RA numbers on the outside of
the manufacturers’ boxes. - Products must be in resalable condition
to receive credit
> All returns must be complete including all components,
accessories, cables, software and manuals in the original shipment
> All returns must be received by Travel Converters.com within
30 days from the date the RA number is issued. RA numbers are
only valid for 30 days.
> Returns must be shipped freight pre-paid
Travel Converters.com will make every reasonable
effort to exchange DOA and defective products. All original packaging,
components, accessories, software and manuals must be included
with returned DOA and defective products. DOA and defective products
returned incomplete may be assessed a charge for the missing items
or returned to you at your expense. If you have a DOA or defective
product, please e-mail to Customer
Service or call our Customer Service department at 1-877-744-7220.
All products returned as DOA or defective may
be tested. Products found not to be DOA or defective will be subject
to return to the customer at the customer’s expense.
Travel Converters.com is pleased to offer our
International Customers the opportunity to purchase most of the
products presented on our web sites. Some products are U.S. versions
and some may not be supported outside North America. International
customers will be responsible for all tariffs, duties and restrictions
imposed by their respective countries. The payment methods for
international orders are credit card (simplest and fastest), Money
Order or wire transfer in advance of shipments and L/C (for companies
and institutions only).
Your receipt of an electronic or other form of
order confirmation does not signify our acceptance of your order,
nor does it constitute confirmation of our offer to sell. Travel Converters.com
reserves the right at any time after receipt of your order to
accept or decline your order for any valid reason . All orders
placed over $1000.00 (U.S.) must obtain pre-approval with an acceptable
method of payment, as established by our credit and fraud avoidance
department. We may require additional verifications or information
before accepting any order.
Our products are all very user friendly and don't
require additional technical support or service for non-technical
consumers. But, in case of need, all requests for technical service
and support should be made by E-Mail
or by Phone.
Credit Cards
- We accept all major credit cards including, Visa, MasterCard,
American Express, and Discover. There is no
surcharge for using your credit card to make purchases
with Travel Converters.com. Please be sure to provide your exact
billing address and telephone number-the address and phone number
your credit card bank has on file for you. Incorrect information
may cause a delay in processing your order.
Order By Phone
Our phone order center is open 5 days a week The direct number
is 1-910-338-0419. The Toll Free number is 1-877-744-7220 (US &
Canada only). You will need to have the manufacture part number,
your email address, credit card information, and a daytime phone
number.
We do not make your name or personal information
available to any third party. All information collected by us
is used to provide you with the highest level of convenience and
service.
The
use of this site is governed by the policies, terms and conditions
set forth above. Please read them carefully. Your use of
this site indicates your acceptance of these terms and conditions.
Your placement of an order indicates your acceptance of these
terms and conditions. Your submittal of any purchase order to
Travel Converters.com indicates acceptance of these terms and
conditions. These terms and conditions shall supercede any subsequent
terms or conditions included with any purchase order, whether
or not such terms or conditions are signed by Travel Converters.com.
Travel Converters.com reserves the right to make changes to this
site and these terms and conditions at any time.
Travel Converters.com WEB
SITES AND THE MATERIALS THEREIN ARE PROVIDED “AS IS”.Travel Converters.com
MAKES NO REPRESENTATIONS, EITHER EXPRESS OR IMPLIED, OF ANY KIND
WITH RESPECT TO THE Travel Converters.com SITES, THEIR OPERATION,
CONTENTS, INFORMATION, MATERIALS OR YEAR 2000 COMPLIANCE.
